FAQ

Questions & answers.

Everything people ask before they sign up. Can’t find yours? Ask us.

Getting started

How do I install Saintara?#: You can usually do it yourself. On WordPress, install the plugin. On other sites, paste one line of code just before the closing </body> tag (the HTML guide shows where); your portal gives you the line with your site ID filled in. Either way, you first add your website’s address in the portal, and you confirm your email when you sign up. The steps are on How it works.
Do my visitors get a different address for each language?#: No. They stay on your page, and the text changes where it stands, with no reload and no redirect.
Which languages can I offer?#: More than 100. Your plan sets how many you can switch on at once, and which languages are available also depends on the translation provider.
Will it work with my website builder?#: Saintara works on pages where you can add a script tag, and there is a WordPress plugin. We haven’t published a list of tested builders, so if you’re not sure, ask us before you subscribe.
Can someone help me install it?#: Email [email protected]. We aim to reply within 3 business days. We don’t offer telephone support or guaranteed response times.

Plans & billing

What is the difference between Managed and bring-your-own-key, and what will I pay?#: With Managed (from $44/month) translation is included in your plan, with nothing else to sign up for. With bring your own key (from $19/month) you add a key from DeepL, OpenAI, Amazon Translate or Google and pay that provider directly, with no markup from Saintara. Prices are in US dollars and exclude tax. Plans are billed in advance, monthly or yearly (yearly is 12 months for the price of 10), and renew automatically until you cancel. See every plan and price.
Can I try it before I pay?#: Yes, with your own key. The 7-day free trial (10,000 words, 2 languages, 1 website) needs no credit card, but it runs on your own provider key, and several providers offer free tiers. There is no Managed trial. If you have no key, try a demo on our site, or choose a paid Managed plan. If you don’t subscribe, the trial ends automatically.
What counts toward my monthly allowance, and what happens if I reach it?#: Plans count new words: text that needs a new translation. Saved translations don’t use your allowance again while they stay saved, and each language counts separately. A word is an estimate of about six characters. Your allowance resets every month on your billing day, including on yearly plans, and unused words don’t carry over. If you reach it, saved translations keep showing, and text that needs a new translation stays in its original language until your allowance resets or you upgrade. A saved translation is cleared after 90 days without being used, so that text would use the allowance again if it’s requested later.
How many websites can I use?#: Each plan sets a number of websites. Each address you register counts as one, and the match is exact, so add every address you use, such as both example.com and www.example.com.
Can I change plan?#: Yes, from your portal. Upgrades take effect straight away and are charged pro rata. Downgrades take effect at the end of your current billing period.
How do I cancel?#: In the Account tab of your portal. Canceling stops future renewals, and you keep access until the end of the period you’ve paid for. Deleting your account is different: it ends your subscription immediately, without a refund for the rest of the period, except under the UK 14-day right described in Do you offer refunds? See what happens to your data.
Do you offer refunds?#: Fees you’ve paid aren’t refundable when you cancel, except where the law requires it. If you’re a consumer in the UK, you can cancel within 14 days of subscribing and get a refund of what you paid for that subscription. The Terms of Service have the details.
Is tax included?#: No. Prices exclude any sales tax that applies. It’s calculated and shown at checkout.
Who can sign up?#: Saintara is built for businesses in the United States. You must be at least 18, have the authority to accept the Terms for yourself or your organization, and confirm a valid email address. The service isn’t offered to people in the European Union, and sign-ups from EU countries are blocked.

Translation & providers

Which translation providers can I use?#: With bring-your-own-key you can use DeepL, OpenAI, Amazon Translate or Google. Each has its own pricing and language coverage, so check theirs before you choose. Managed plans include translation, so you don’t need an account with any provider.
What is a provider key, and do I pay the provider as well?#: A key is a credential from your provider that lets Saintara request translations through your account. Amazon Translate uses an access key ID and a secret. With bring-your-own-key you pay the provider directly, with no markup from Saintara, and that includes any use during your trial. With Managed, translation is included in your plan.
Is the translation always right?#: No. Translations are produced automatically and can be wrong or unsuitable in context. Check anything that matters, such as legal, safety or pricing information, before relying on it. Editing individual translations isn’t available yet.
Does it translate content that loads after the page, and things like image descriptions?#: Yes. New elements added to the page after it loads are picked up and translated, and so are the alt, title, placeholder and aria-label text on elements. Text changed inside an element that is already on the page isn’t re-translated.
Does it work with right-to-left languages?#: For languages written right to left, such as Arabic, Hebrew, Persian and Urdu, Saintara switches the page direction when the visitor picks the language, and switches it back when they return to the original. It changes direction only, so check how your own layout looks in these languages.
Can I keep some text out of translation?#: Yes. When it scans a page, Saintara skips the contents of form fields and editable areas. You can also exclude any element and everything inside it by adding data-sb-skip="deep", or only the element’s own text with data-sb-skip="self".
What happens if translation fails or my payment lapses?#: If a translation can’t be produced, that text stays in its original language. If your subscription is suspended or a payment fails, translation requests are refused until it’s sorted out. For a failed payment, update your card in the portal.

Privacy & security

What data is sent for translation, and what do you keep?#: When a visitor picks a language, the eligible text on the page is sent to Saintara, along with the target language and your site ID. Their IP address and request details reach us as a result. Saintara keeps your account and billing details, your usage, your saved translations, your provider key (encrypted) and server logs for up to 30 days. Page text is kept out of the logs. Your visitor’s chosen language is saved in their own browser. Card details go to Stripe; we never see or store a full card number. Read the Privacy Policy for the full list.
Who else handles my data?#: The translation provider (yours, or ours on Managed), Stripe for payments, Resend for email, Cloudflare for traffic, and Hetzner for hosting in Germany. Some of them process data in the United States or elsewhere. The Privacy Policy lists them and explains the safeguards.
How is my provider key protected?#: It’s stored encrypted (AES-256-GCM), used only to send your translation requests to your provider, and never written to our logs. No system is completely secure, so use a key with only the access it needs.
What stops another website using my account?#: Translation requests are checked against the websites you register, and requests from other addresses are refused. The snippet is public, like any script on a web page, so this check is a safeguard rather than a guarantee.
What happens to my data if I delete my account?#: Your account data is deleted within 30 days, and your saved translations are deleted with your account. Server logs are kept for up to 30 days, and billing records are kept for as long as UK tax law requires. Translations of common text may sit in a cache shared across customers, but they aren’t linked to your account. The Privacy Policy has the details.

Try it on your own site.

7 days free with your own translation key. No credit card.

Start free trial